A statement from Bristol City Council on the Telecare support service. 07 Feb 2017 Share: Share on Twitter Share on Facebook Share on LinkedIn A statement from Bristol City Council on the Telecare support service. “Bristol City Council are asking Bristol residents, families and neighbours of telecare users to check on their welfare due to a recent fault on the system. “Telecare equipment is normally linked to a 24 hour monitoring centre where trained operators manage any necessary responses to an emergency. Typically, the person who uses the system wear a pendant with a button round their neck which, when pressed, activates a remote phone call to the monitoring centre. However, that link has been temporarily unavailable for 24 hours, meaning operators were unable to receive notifications during that period. "Around 2,000 people in the city with a telecare device are being contacted by the Council’s Emergency Response team to ensure they are safe and well. “Bristol City Council is asking anyone who knows a telecare user to make a quick check on their welfare. “The fault has now been fixed and the line is fully operational so anyone needing assistance should use their alarm as normal. In the event of a serious emergency please contact the emergency services on 999."